Terms and Conditions


Zoetermeer, The Netherlands

Company address: Zuidwijkstraat 48, 2729KD zoetermeer
E-mailadres: hello@donnayara.com
Registered at the Dutch Chamber of Commerce under number 27373093 and with VAT Number NL207286668B01

Website: www.donnayara.com | www.shop-donnarara.com

Customer: a natural person who is of legal age and who is not acting within the context of practicing a profession or conducting a business, with whom concludes an Agreement.
Order: an agreement between DonnaYara and the customer made for the delivery of one or more products, which DonnaYara accepted as such.
Product: a DonnaYara product that DonnaYara offers on the website for sale


Below, we invite you to review the terms and conditions, which regulate the purchase of DonnaYara products via www.donnayara.com | www.shop-donnayara.com. These terms and conditions apply to all orders placed on the website by customers worldwide. DonnaYara reserves the right to update these terms and conditions from time to time. If you have any queries regarding the Terms & Conditions, please contact us.


 3.1. Availability of the service

DonnaYara offers worldwide shipping and free shipping orders under 70 euro in the Netherlands. Before placing an order on our website, please make sure that you are:

  • Over 18 years old.

  • A consumer and not a professional reseller.

 3.2. Purchase procedure

To make a purchase, the customer’s personal details will be required and will be included on our database in order to process the order. The personal details provided by customers will be treated in accordance with our Privacy Policy. When you submit an order we will send you an e-mail confirming that the order has been received ("Order Confirmation"). At this point, the agreement to deliver the ordered product is accepted by DonnaYara. As a consequence, a contract, containing these terms and conditions, comes into existence and is binding between the customer and DonnaYara.
If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, DonnaYara advises the customer to contact DonnaYara.

 3.3. Refusal of order 

Whilst we will use our reasonable endeavors to process all the orders submitted to us, DonnaYara reserves the right not to accept your order for any reason. DonnaYara also reserves the right to cancel a Contract in the following situations, without the obligation to compensate the buyer for any losses other than a refund of the amount received from the buyer:

- in exceptional circumstances that the product appears to be not available or not in stock after we have sent you an order confirmation.
- your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
- we have reason to believe the customer is under 18 years old;
- we have reason to believe that the customer is a reseller;
- in the event of misspelling, pricing or other errors or mistakes in the Website information;
- we could not deliver to the address provided by you;
- due to an event outside our control (see art. 8: ‘Force Majeure’)

4.Price and Payment

 4.1. Payment and currency 

DonnaYara allows users to modify the destination country by changing the country flag. If the customer changes the country flag, the currency in which the prices are displayed may vary.

 4.2. Value Added Tax (VAT) 

All prices shown on our website include 21% VAT, in accordance with the applicable legislation in the Netherlands.

Please note: non-EU customers may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of such import duties and taxes. Please note that we have no control over these charges and, since they are different for different countries, we cannot predict their amount. We advise customers to contact their local customs office for further information.

 4.3. Guaranteed Price 

DonnaYara is not obliged to fulfill and/or deliver an order, in case of an error in the presentation of the product or an error in the wording of the specifications of the product and i) it should have been clear to the buyer that the error was a typographical error or ii) in case it should have been clear to the buyer that in the circumstances at hand, it would not be reasonable to expect that the product could be available at the presented price level or with the presented specifications.

 4.4. Payment methods 

DonnaYara offers a wide variety of payment methods. Our safe payment methods include, amongst others: Visa, MasterCard, American Express, Apple Play, Discover, Maestro, IDEAL and Paypal. 
For all payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the customer is correct.

 4.5. Payment security 

In order to offer maximum security in the payment system, DonnaYara uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity.

4.6. Purchase limit 

DonnaYara does not permit the purchase of DonnaYara products for subsequent resale. Consequently, it is not possible to order more than 9 items at once. Customers who wish to make purchases in excess of this quantity are asked to contact us via hello@donnayara.com


Delivery of items purchased at our website will be carried out via courier and the Dutch postal services and their global partners.

In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must fill the address form correctly and we require a contact telephone number in the corresponding field.
Once the order has been handed over to the carrier, DONNAYARA will send customers a track and trace code, allowing the customer to track the order from their computer at any moment until the final reception. All deliveries require a signature, please ensure somebody is at home so sign for the goods.

 5.1. Delivery terms

DONNAYARA will try everything within its capacities to deliver the order within the expected delivery terms at the delivery address. The customer bears the responsibility for the correct input of the delivery address; in case anything goes wrong with the shipment of an order, due to an error in the delivery address (that can be attributed to the customer), DONNAYARA cannot be held responsible for the (partial) loss of the shipment. In case DONNAYARA needs additional information regarding a delivery address, the customer may be approached by us to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed.

All mentioned delivery terms (shipping days, delivery time in working days, shipment date etc.) on the website should be understood as estimated delivery terms and cannot be understood as final delivery terms or guaranteed delivery terms. 

5.2. Damaged, incomplete or wrong product(s)

In case a product has been delivered to the customer in a damaged or incomplete state, the customer must inform the DONNAYARA as soon as possible (within 24 hours after receiving the order) by e-mail or telephone. Subsequently, DONNAYARA will properly deal with the matter at hand; the customer must always inform DONNAYARA in the aforementioned situation(s) and wait for the instructions of DONNAYARA. A customer who returns a product in this situation at his own costs, without contacting and awaiting the instructions of our support team, cannot claim the costs he/she made at DONNAYARA (nor hold DAPHNY RAES responsible for the return shipment that took place without the prior consent of DONNAYARA).

In case the customer receives a product that the customer did not order, the buyer must inform DONNAYARA as soon as possible (within 24 hours after receiving the order). The customer must take care of the return shipment of such a product after receiving return instructions from DONNAYARA. DONNAYARA will bear the costs of this shipment and must subsequently take care of the shipment of the correct product to the customer.

5.3. Missing items

In case the order that has been shipped or is being shipped by DONNAYARA to the customer is missing, went missing, or in case the customer claims that he/she did not receive the order (despite information such as the track & trace data/carrier information, indicating otherwise), the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited, before any refund or re-shipment shall take place. The buyer must fully cooperate with the complaint procedure of the carrier. In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), DONNAYARA will either refund the customer or try to re-ship the ordered product.

In case a shipment has not been delivered at the delivery address (or pick-up point) of the customer after 14 days, the customer has the obligation to inform the DAPHNY RAES by e-mail within 14 days i.e, ultimately 28 days after the shipment date).


You have the right to cancel and return your order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the ordered product(s).

To cancel your order, you must inform us about your wish to cancel by a clear statement, preferably via e-mail to customercare@donnayara.com, live chat or fill in the form.

To meet the cancellation deadline, it is sufficient for you to inform us about your cancellation before the cancellation period has expired.

6.1. Effects of cancellation

If you cancel your order, we will refund all payments received from you, including any shipping paid costs (except for extra charges paid for specifically requested non-standard delivery, such as express delivery). You will receive your refund within 10 days of receiving your cancellation request. However, we may delay your refunding if we haven't received the goods or evidence that you've returned them.

We will make the refund using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such refund. 

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate to cancel your order. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only eligible for a refund if the returned goods are only used to an extent which is necessary to establish the nature, characteristics, and functioning of the goods. 

6.2. Exceptions

The right to cancel does not exist for orders that are made to the consumer’s specifications or are clearly personalized.


DONNAYARA shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new/amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to a criminal activity that affects activities.


DONNAYARA complies with the privacy regulations, as recorded in the "Wet Bescherming Persoonsgegevens" (the "Dutch Personal Data Protection Act"). The customer, for example, always has the possibility to see, to amend or to delete his/her personal data, by logging into his/her account on WWW.DONNAYARA.COM | WWW.SHOP-DONNAYARA.COM

DONNAYARA will store the data entered by the customer in a file. The data will be used for the purpose of fulfilling the customer's order and will be stored as long as is necessary in order to deal with possible issues regarding the fulfillment of the order. DONNAYARA guarantees that all personal data will be handled with care. The customer's personal data will not be shared with any third party, except for purposes of fulfilling the order or for repair purposes. DONNAYARA is allowed to use the customers' data to advertise products to the customer.


Dutch law applies to all agreements and legal relationships between DONNAYARA and the customer, regardless of the country from which the customer places an order and regardless of the country to which the order will be shipped.

 (Last updated 17 JUNE 2019 )